Program

Northgate at a glance

Program terms as of Oct 5, 2026 Northgate: Silver tier Gold: 2 certifications open Partner-visible

What the RelayWorks Partner Program pays for a won referral, when it pays, and what each tier asks and adds, with Northgate Operations Advisory's own commission lines as the worked example. Prepared by Devon Acheampong, RelayWorks partner manager, for Lena Marsh, managing partner at Northgate, and the Northgate team. Mei Tanaka, partner operations lead, reviews referrals and approves commission lines; Ruth Adebayo, finance manager, confirms values from the signed order.

How commission works

A partner refers a company, RelayWorks sells to it, and when the company signs, the partner earns 15 percent of the first-year contract value. Commission is the same at every tier. The tier changes what a partner gets around the referral: leads, a partner manager, campaigns and events.

1. Referral accepted
2. Customer signs inside the credit window
3. Line created at 15 percent
4. Finance approves from the signed order
5. Paid with the monthly partner payout

Rate

15 percent of the first-year contract value

Basis

The value in the signed order, not the value estimated in the referral

Credit window

90 days from acceptance, extended once by 30 days on request

Approval

RelayWorks finance, from the signed order

Payment

With the monthly partner payout after approval

Not paid on

Renewals after the first year, services fees, or a company already in RelayWorks' own pipeline

Northgate's commission lines

Three referrals were won in the last 12 months. Each line shows the value it was calculated on.

The three tiers

Registered

Requires: signed partner terms and one person starting the certification.

Gives: 15 percent commission on won referrals, the partner academy and referral credit for 90 days.

Corvane Digital and Fairmount Field Ops are Registered. Fairmount joined on Sep 29.

Silver

Requires: $50,000 won referral value in the last 12 months and one certified person.

Adds: leads from RelayWorks inbound demand, a named partner manager with a joint quarterly plan, and co-branded campaigns approved by RelayWorks marketing.

Northgate is Silver, with Cascade Freight Advisors and Tidewell Supply Chain Partners.

Gold

Requires: $200,000 won referral value in the last 12 months and three certified people.

Adds: first pick of leads in your region and events co-funded by RelayWorks.

Brightwater Fulfillment Consulting and Pallet & Pine Systems are Gold.

A partner moves up when it meets both requirements of the next tier and moves down only at the annual review, when it no longer meets the requirements of its own.

Northgate and Gold

Won value is about half way and certification is the larger gap: Gold needs three certified people and Northgate has one.

• Won value, $106,000 of $200,000
• Certified people, 1 of 3

Lena Marsh is certified. Owen Pryce passed the first course and has the referral course left. Priya Nandakumar has not started. Owen once referred a company whose team was too small to use RelayWorks yet, which the referral course explains, so Mei decided referral reps complete the certification before joint calls.

Bonus on top of commission

Owners and dates

• LM
  Lena MarshManaging partner, Northgate Operations Advisory, submits referrals and owns the relationship

• DA
  Devon AcheampongPartner manager, RelayWorks, agrees the quarterly plan and passes leads

• MT
  Mei TanakaPartner operations lead, RelayWorks, reviews referrals and approves commission lines